Please share your experiences with us by following the link below.
What our customers say
Wayne Francis - June 2021
Wonderful and helpful service, stunning jackets, no pressure, kept a jacket overnight for me to think about it, even got me an extra lace in a different colour as I asked, highly recommend the shop, you will leave with something wonderful! And will have been very well looked after too, Sandie & Wayne
Paul Burgess - June 2021
Visited The Leather Shop today with my fiance! Was happily approached by the shop owner/ assistant! Made a real value purchase on his and hers jackets! Was very happy worth my purchase.......The philosopher
Russ Rutland - June 2021
What a great experience, having tried to find a leather bike jacket that fitted me I'd just about given up hope when l found the Leather Shop online. Reading that it did made to measure items l decided to make the journey from Kent to Norwich and tried on various jackets before deciding on one that suited my needs. It was altered to fit me in about ten working days and we arranged to meet at a convenient location to save my having to travel all the way to Norwich again, of course it could have been posted but they wanted to make sure that the alterations were correct and that the jacket fitted perfectly which it did. Now that is what you call service and all at a really good price. I can say the day out to Norwich was a complete success, many many thanks.
Charlotte Timms - June 2021
Fantastic service. I needed a replacement for my current jacket and was shown many different options to try on. The gentleman also managed to find one extremely close to the one I had. It is nice to know my jacket is handmade and has a high quality finish.
Richard Ostler - May 2021
Phoned to check on a pair of New Rock boots. handled very well and called me back with answers after checking for me. I bought the boots over the phone and they kindly shipped to me along with the receipt. Cara was particularly helpful. Thank you.
Jenny Whiting - May 2021
Had excellent customer service at the Norwich city centre shop the leather jacket I brought need sleeves shortened . Deliver to my home after alterations. So happy with my jacket.
Walter Palmer - May 2021
Great service. Quick delivery.top-rate leather jacket .the place to go to for leathers 5 stars
Danielle Fay Gargett - May 2021
Morgan Perrow - May 2021
I bought a vintage Harley Davidson motorcycle jacket from a charity shop which was far too big for me, but I had to have it. I thought it was a long shot being able to have it tailored for a good price, especially with COVID going on. But from the first phone call to picking it up a mere fortnight later, Moss and his team were absolutely phenomenal. The fit is exactly how I wanted it, and I cannot thank these people enough. They were so friendly and professional, I couldn’t have felt more comfortable leaving my jacket in his hands, for an absolute bargain as well. Top marks all round, my go to for any future leather pieces.
Frederick Wright - April 2021
I have had a fantastic repair done on my Flying Jacket by the Leather Shop in Norwich i am over the moon with the result the jacket was badly damaged on the back it’s been put right and been saved from going in the bin I can now ware it again which I didn’t think was going to happen. I would certainly use the Leather Shop again without hesitation I am so pleased with the result of the repairs. Thank you so much Love It. Mr Wright.
Chris Wright - April 2021
Amazing service, I am a very happy customer! After speaking on the phone yesterday the jacket was delivered literally the following day, in person. A friendly and knowledgeable chap who also showed great patience while I chose between two sizes! The leather jacket is exactly what I wanted and appears to be well made. The price is reasonable and if you want to look cool in a leather jacket, I highly recommend this shop :-)
Patrick Nolan - April 2021
Outstanding quality and even better customer service. I would highly recommend the leather shop.
Anthony Tyler - April 2021
Thanks to The Leather Shop for my taylor made leather jacket it’s amazing and the quality is perfect to say the least and the customer service is 10/10, I highly recommend this company to anyone for good quality leather jackets at a very reasonable price, thanks 😊
Sarah-Jayne Hayward -April 2021
If anyone is thinking about using this company and this team, you will not find better!!!! Highly recommend.
Prompt email and phone call responses whenever I had a querie. I would highly recommend going with The Leather Shop Norwich if you are looking for a jacket.
They were very prompt in replying and offered to make adjustements in case it won't fit which is definitely appreciated as it definitely proves professionalism. Goes without saying that I am very happy with my purchase.
I paid more for the jacket than I have ever paid for a piece of clothing. But I would say on the whole is worth it if it means getting what you want.
You tell them what you require and they listen
carefully and try making what you ask for- nothing more, nothing less.
I just now wish they could add something like the jacket I had them make to their main collection so everyone can buy the style that is hard to find anywhere.
delivery and the quality, colour and finish are superb and it fits perfectly.
There were also 2 additional zip side pockets added at no extra cost which was an unexpected bonus. Thanks very much!
The customer service is excellent especially in the current situation.
I would certainly recommend the Leather Shop to anyone thinking of buying a leather jacket.
A fabulous product, easy to contact, personalised service and receptive to the customer. Adjustments were made to the jacket with no fuss, and beautifully done.
The finished garment was hand delivered and fitted at home! Amazing. What service - not sure this would always be available, but worked for us!!!
Would absolutely recommend Moss and his team. A gem of a find!!
Toby Challans - January 2021
I ordered a Jacket which needed considerable alterations so it would fit me.
Moss was very helpfull all the way through the process with great attention to detail and communication.
I'm very happy with the result, the jacket fitted perfectly which was important as I wanted to avoid sending it back for adjustments from where I live in Sweden.
Right first time!
I'll be placing another order for another jacket in a different style very soon.
Brian Pennington - January 2021
Delighted with the leather jacket which I have just bought.Superb quality.First class personal service from Mr Moss.Nothing too much trouble.I would recommend this company and its products to anyone.Plus if you can't find exactly what you want you can ring him up.Not many places on line where you can do that.
Josie S – January 2021
Ordered a custom made leather jacket for my daughter, to replicate a style she liked but that wasn't in the range. Even during lockdown, Moss was very helpful and was able to make it exactly to our specifications. She is thrilled with the result! Would highly recommend this shop!
Alfie Flowers – January 2021
Went in just before Christmas and found a lovely sheepskin coat, unfortunately they didn't have the right size in store at the time but they took my number and ordered the coat for me, they kept in contact and made sure to update me when the coat was ready to pick up. I was unable to pick the coat up due to the shop closing and me being at work all day, they then very kindly offered to personally deliver the coat after hours for me, which I was blown away by. The service at the leather shop is unparalleled and I am beyond delighted with the coat. Thanks guys!
Russell Paul Matthews - January 2021
I have bought several jackets from this shop, two of them tailored, and I have never been less than impressed with the quality of the garments bought and the stellar service provided. If you want a quality leather jacket, sheepskin coat or anything similar, accept no substitute, and go here. 10 out of 10.
Paula Knight – December 2020
Bought my 2nd leather jacket from this shop today, well actually I ordered it yesterday and a very nice man dropped it off this evening! My first jacket I bought from here a few years ago and has no issues other than my dog ripped it! The chap who dropped off my new coat had a look and is going to repair that as well. I cannot recommend this shop enough the jackets are excellent quality and stand the test of time (so long as you keep you dog away from it) and the staff are by far the most helpful I have ever come across nothing is too much even a next day home delivery! Thank you all love my new coat already.
Kiehan Hazell – December 2020
Absolutely brilliant service. Can't rate these guys highly enough.
Alice Leveroni – November 2020
Good range and quality of jackets with excellent customer service.
Bernadette Marchant – October 2020
Never have I received such good service. The jacket I originally ordered was not available but Moss suggested an alternative and sent photos so I could see it in detail. I went a head with the changed order (yesterday) and today Moss hand delivered the jacket - in fact brought two so I could try for size. Unbelievable and such a lovely chap. The quality of the jacket is fab, the size perfect, the colour exactly what I wanted - I honestly could not have asked for more! I am so pleased with the whole experience and can not recommend this highly enough. Thank you so much. You have made me very happy!
Edith Morgan – October 2020
Had to drop you a line to say how much I love my made to measure jacket. It is super, the fit is perfect, the leather is soft and the workmanship is excellent. I cannot fault it and am delighted.
Thank you so much.
Nick Taylor – September 2020
Fantastic service. Made a top quality 3/4 coat for me from scratch. Moss was totally professional always phoned to let me know how things where going.
Would highly recommend for the bigger person.
Marek Romanczyk – September 2020
Thank you very much I am happy with the jackets perfect.
Sam Peach – July 2020
Dealt with Cara today, very friendly lady with good advice where needed. Great looking shop with lots of variety and quality jackets. Thanks!
Marc Ripley - July 2020
"Men's Black Cow Hide Leather Biker Jacket With Diamond Stitch Shoulder Detail" - Ordered from Sydney Australia, fast delivery ( less than a week from UK to OZ) and I love the jacket! ! Thank you
Glyncep Price - January 2020
Very good staff, and service.
Ruth Taylor - December 2019
Really pleased with the renovation (re-dying and new lining) of my beloved jacket, it's breathed new life into it and very reasonable cost-wise to do. Excellent customer care - thank you.
Kerri Larkin - December 2019
Brought online . Very nice jacket speedy delivery. Fits like a glove.
Jean Moore - October 2019
The jacket I liked was not available in the size or colour I liked. Totally shocked when they said they would make it for me. Picked it up today. Well chuffed. Service absolutely brilliant. Would definitely recommend.
Robert Clark - August 2019
Purchased online and shipped all the way to America. Love this purchase; the quality is excellent, the price was better than anything I could find in stores stateside and the product arrived quickly without hassle. I would recommend these guys anytime. Very pleased with the product and service.
Sarah Burzio - August 2019
Excellent customer service, leather jacket is top quality and value for money. The owner Moss had the jacket delivered to us as we could not get to his shop to collect our self.
Victoria Ross - July 2019
Great service, second time buying and love my purchases. Great products. Knew what he was talking about & very personal service.
Henry Hunter - June 2019
Just received my jacket and I love it, very good craftsmanship, was not sure about size when ordering but very nice man rang me and he got it perfect, only problem I had was making my mind up as they have so many beautiful jackets to pick from, would recommend to everyone.
Austin Kemp - May 2019
The quality of leather was excellent there and ultimate fitting of leather blazers. Impressive collection of men's leather blazers.
Justine Martin - May 2019
I’m very happy with their service. The collection of leather jackets was ultimate there.
Alec Komashchenko - March 2019
Great customer service and amazing quality of the jacket. My jacket has been altered to my measurements.
Lynne Burke - February 2019
I purchased the Nora flying jacket online as I live in Spain, I ordered the wrong size and had to return it (my fault). A nice man called me and discussed what size I needed, I also asked for a slight alteration which he said was no problem. I received the jacket which fit perfectly and is of very good quality, it's absolutely beautiful. I am very pleased with the service I received and they were very helpful. I highly recommend this company and would buy from them again.
Dave Barbierato - February 2019
We just happened to be in the Mall in Norwich and cruised into the shop for a nosey with no intention of buying. Taking into consideration that I have always wanted a long leather coat. Saw this beautiful coat in the leather shop and fell in love with it. My partner found a beautiful blue jacket. Spoke to Moss and deal done. Although we were off back to New Zealand within a few days. Deal done and now we have 2 very special costs. Thanks to Moss at The Leather Shop.
Gemma Hudson - February 2019
Wow ! Just picked up my new leather jacket from the leather shop, cannot thank them enough for the fantastic service. All the staff were so helpful and accommodating and nothing was too much trouble! I fell in love with a jacket in the store but I'm an odd shape and I needed it adjusting for me. The man who does the alterations was fab, explaining what would need to be done and the cost involved (which was very reasonable) . The wait was good and I was notified throughout the process. Thank you the leather shop! I will be back soon for a jacket for my daughter . And probably my husband!
John Eccleston – January 2019
Excellent customer service. Had the jacket I wanted modified to be shorter and pockets adjusted, nothing was too much trouble for them. Unfortunately, the jacket had some damage when it arrived, possibly from the postal service handling but this was sorted free of charge after I got back from holiday (took the jacket with me). I love my jacket. Thanks Leather Shop.
LouLou Petite - January 2018
Very friendly and helpful! Would highly recommend! Such gorgeous, well made jackets plus more! I love that I can have my jackets tailored to fit me perfectly! Definitely worth popping in!