Charm Exclusive Designs

Terms of service Terms and Conditions 1. Description of Goods Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate, we do not accept liability for any inaccuracies or errors. Colours may vary slightly from those shown on the websites as technology has its limitations. 2. Payment Methods & Prices Products from this site may be purchased using various debit/credit cards shown using PayPal. You may call us on 01603 615442 to pay for your goods by phone and we can discuss other methods of payment. All prices are in G.B. pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates. Prices are subject to change without notice, so any subsequent purchases of the same product cannot be guaranteed to be at the same price. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation. 3. Sales Tax Value Added Tax (VAT) is included according to UK laws. For orders shipped to destinations outside the UK orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery. 4. Delivery Arrangements All goods are sold subject to availability. Your shopping basket displays the goods you have purchased and an indication of the delivery timescale. Goods are usually despatched on the next working day. Free UK Delivery for all items valued £50 and over. UK orders despatched by Royal Mail Special Delivery (or another Signed For service) and are usually delivered within 2 working days. Smaller items maybe sent via another Signed For Service. The cost of packing and Royal Mail Special Delivery is usually £8.95 for a normal leather jacket - no charged paid by you for items over £50 - , and other Signed for services cost under £5, for bulky items the cost maybe higher. European orders are despatched by a signed for service and are delivered within 5 working days. The cost is usually £25.00 for a standard item, but depending on the bulkiness of the item we will advise you if it is higher. International (other destinations) : These orders are despatched by a signed for service and are delivered within 10 working days. The cost is usually £30.00 for a standard item, but depending on the bulkiness and the destination of the item we will advise you if it is higher. We will notify you if your goods are not able to be despatched within this timescale. Where goods are temporarily out of stock we will contact you, so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. The delivery costs are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimated, based on availability and normal delivery time, in working days. 5. Guarantee All products supplied are covered by a manufacturer’s guarantee. Terms and conditions vary from product to product. 6. Your Right To Cancel You have the right to cancel your order within fourteen days of delivery and return the goods supplied to us for for a refund of the price of the goods. You must notify us in writing during this period of your intention to cancel by email to: info@leatherjacketcompany.com or telephone call/letter to: The Leather Shop 42 Castle Quarter, Norwich NR1 3DD U.K. Tel:+44(0)1603 615442 Lines open 10am - 5pm (UK Time) Mondays to Sunday Any goods supplied must be returned to address above at your own expense within the seven days of your notice to cancel (except european and international orders) . Providing the goods are returned in their original condition which denotes not worn, soiled, smelling of odours and complete with all labels intact you will receive a refund for the price of the goods within 7 days of giving us your notice to cancel by the same method of payment that was chosen by you in your original purchase. Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning the goods. We recommend that you use Special Delivery ( or another signed for service), as proof of shipping is not proof of receipt. If, however, the goods are faulty then the postage costs will be refunded. 7. Customer Service Should you have a complaint with the service or product we provide please contact Customer Services by e-mail: info@leatherjacketcompany.com Tel: +44(0)1603 615442 Lines open 10am - 5pm (UK Time) Mondays to Sunday We aim to: • Acknowledge complaints within 5 working days • Advise you how long it will take to resolve the complaint • Keep you informed throughout the process 8. Trademarks and Copyright All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, Logos and Intellectual Property rights for the content of this website are the property of Leather Jacket Company. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited. 9. Security Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. 10. Privacy Statement This privacy statement applies solely to information collected through this website. 10.1. Information Collection and Use We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to other vendors other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information: • Your name and address • Your contact telephone numbers (to enable us to contact you in the event of a query) • Your e-mail address • For credit / debit card purchases your card details 10.2. Links to / from 3rd Party Websites We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. 11. Legal The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.

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